A firm of accountants faced a challenge that every professional in the field is familiar with. New regulations, legal decrees, Internal Revenue Service circulars come out. Complex texts, technical language, implications to interpret.
Then you need to communicate to customers. Translating that bureaucratic language into clear messages that a business owner can understand and act on. A process that takes away valuable hours each week.
Boosha has developed “NormaFacile,” an AI assistant that reads complex regulatory texts and generates clear draft communications for clients.
The initial situation
The firm had to manage a continuous flow of regulatory updates. Each time, the process was the same:
Reading and interpretation An accountant reads a 50-page decree. Identifies articles relevant to clients. Interprets practical implications. Time required: 2-3 hours per complex decree.
Drafting customized communications Then you need to write to customers. Not everyone is interested in the same aspects. A manufacturing company has different needs than a freelancer. Every communication needs to be customized.
Result: another 3-4 hours to prepare communications for different categories of customers.
The problem of timing With dozens of regulatory updates a year, this process was taking away entire weeks of work. Time that could be devoted to direct consulting, strategic tax analysis, and personalized support.
The solution: NormaFacile
We have developed an assistant that automates the reading, interpretation and translation of normative texts into clear communications.
How it works in practice
Imagine that a new tax decree comes out introducing tax breaks for investment in technological innovation.
Step 1: Automatic document analysis
Load the text of the decree into the assistant. The system analyzes it, identifies:
- Relevant items for different types of customers
- The requirements for accessing the facilities
- The deadlines to be met
- The operational implications
Step 2: Generating clear communications
The assistant generates draft communications for different categories of clients:
For manufacturing companies: “The new decree law introduces tax breaks for investments in 4.0 machinery. If your company is planning investments in automation in the next 12 months, you could benefit from a tax credit of up to 40 percent. Requirements: investments over €50,000, submission of prior notice by…”
For professionals: “The decree introduces novelties for VAT numbers in the technology sector. If you provide software development services or IT consulting, the new rules allow you to…”
Step 3: Customization and submission
The accountant reviews drafts, adds client-specific considerations, customizes where necessary. Then sends.
Total time: from 6-7 hours to 1-2 hours. With higher communication quality because the professional focuses on customization instead of writing from scratch.
Practical features
Answers to specific questions
In addition to generating communications, the assistant answers specific questions about the texts:
- “What are the requirements to qualify for the tax credit?”
- “By what date should the application be submitted?”
- “Who is eligible for this benefit?”
This helps accountants prepare quick responses when clients call with specific concerns.
Adaptation to the style of the study
The assistant learns the firm’s communication style. Whether you prefer a more formal or more direct tone, whether you use certain recurring formulas, the system adapts while maintaining consistency in communications.
High-volume management
When several regulatory updates come out at once (typical at certain times of the year), the assistant can process them in parallel. Instead of handling them one by one sequentially, you receive draft communications for all of them in a matter of minutes.
I risultati misurabili
Time saved
Before: 6-7 hours to analyze a complex decree and prepare communications for different categories of clients.
After: 1-2 hours including review and customization.
Savings: about 5 hours per significant regulatory update. With 20-30 relevant updates per year, this means 100-150 hours freed up.
Quality of communications
Communications are clearer and more structured. The assistant never forgets to mention deadlines or important requirements. He maintains a consistent level of quality even under time pressure.
Accountants focus on the part that requires professional experience: contextual interpretations, specific implications for individual clients, strategic advice.
Improved customer service
Clients receive timely communications. As soon as relevant legislation comes out, the firm can inform them quickly. This increases the perceived value of the service.
How to use daily
Use is intuitive:
- Upload the normative document (PDF, Word, even scans)
- The assistant analyzes it and identifies key points
- Ask to generate communications for specific categories of customers
- Revised drafts, customized where necessary
- Sent to customers
Or ask specific questions about the text to prepare quick answers to customer inquiries.
No technical skills are needed. If you know how to use email and documents, you know how to use NormaFacile.
Applicable to other professional contexts
This solution works for any industry that has to:
- Interpret complex and technical texts
- Translating specialized language into accessible communications
- Manage frequent regulatory or technical updates
- Communicating with clients who have different levels of technical expertise
Sectors that benefit: law firms, labor consultants, financial advisers, engineering firms, health care professionals.
The principle is always the same: automate interpretation and translation of complex texts, free up time for value-added consulting.
Want to understand how to simplify regulatory communication in your practice? Let’s talk about it in a 15-minute call.